SE Complaint Policy

Contact our office and speak to a SE member of staff or request to speak to the Director: Andrew Sutherland.

By phone:

T. 0203 808 3800 (Monday to Friday 9am-5pm) M. 07774646886 (24-7 contact)

By email:

By post:

Sutherland Education
392-394 Ewell Road

KT6 7BB Surbiton

If we are unable to resolve your complaint within three working days we will:

✓ Confirm and acknowledge your complaint in writing

✓ Endeavour to call you no later than 48 hours after you contact us

✓ Work with you on an amicable and fair resolution

✓ Keep you updated on progress

✓ Send you a final response letter, detailing our findings and any resolution

If you are still not happy with the outcome of your complaint:

Sutherland Education Ltd is a member of the regulatory body, AEGIS (the Association for the Education and Guardianship of International Students). You can raise the matter with AEGIS. Contact details can be found on their website:

Policy date: 4th June 2022
Responsibility for Policy Review: Andrew Sutherland