Complaints Procedure

Internal complaint
If you are an SE member of staff we will:

  • Confirm and acknowledge your complaint in writing within 48 hours.
  • Endeavour to call a meeting with you in the presence of a neutral third party within 5 working days.
  • Work with you on an amicable and fair resolution.
  • Keep you updated on progress.
  • Send you a final response letter, detailing our findings and any resolution.
  • Review the status of the complaint within 6 weeks.

If you are an SE member of staff and you will not or cannot contact the director and you you feel your enquiry involves an urgent concern about a child protection issue you should contact your local police or social services. Adults can also call the NSPCC child protection helpline on 0808 800 5000